Last updated: 01/01/2026

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Vibak Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

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Who We Are

Legal name: Vibak Ltd
Registered address:
71–75 Shelton Street,
London, Greater London,
United Kingdom, WC2H 9JQ

Email: info@vibak.co.uk

For the purposes of data protection law, Vibak Ltd is the data controller of your personal information.

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What Information We Collect

We may collect and process personal data that you provide directly, including your name, email address, phone number, property or service address, details submitted through contact, enquiry, quote, or booking forms, uploaded photos for emergency or specialist cleaning quotes, account login details where user accounts are created, and newsletter sign-up information.

Payments are processed securely via Stripe. We do not store or have access to your full payment card details.

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How We Use Your Information

We only collect personal data that is necessary to provide our services. Your information may be used to respond to enquiries and quote requests, process bookings and payments, deliver commercial and domestic cleaning services, dispatch cleaners and manage scheduling, communicate with you about your booking or account, send newsletters or updates where you have opted in, improve our website and services, and comply with legal or regulatory obligations.

Uploaded photos are used only for quoting, job assessment, dispatch, and quality control.

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Legal Basis for Processing

We process personal data based on contractual necessity to deliver requested services, legitimate interests to operate and improve our business, consent where required (such as marketing and cookies), and legal obligations where applicable.

 

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyse usage. This includes Google Analytics, Google Ads, and Meta (Facebook) Pixel.

A cookie consent banner allows you to manage your preferences. You can also control cookies through your browser settings at any time.

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Sharing Your Data

We do not sell your personal data.

Your information may be shared only where necessary with trusted third parties such as payment processors (including Stripe), website hosting providers, analytics and advertising platforms, and service providers involved in booking and service delivery. Appropriate safeguards are in place to protect your data.

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Data Storage & Security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure. Data is stored securely and retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

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Your Rights

Under UK GDPR, you have the right to access your personal data, request correction of inaccurate information, request deletion of your data, object to or restrict processing, withdraw consent at any time where applicable, and request data portability.

To exercise any of these rights, please contact us at info@vibak.co.uk.

 

International Transfers

Our services are UK-based. If personal data is transferred outside the UK, appropriate safeguards will be applied to ensure your information remains protected.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised date.

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Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Vibak Ltd
📧 info@vibak.co.uk